Help Center

Privacy Statement
This is our policy to protect your own privacy. By using this site, you may be clear with how your personal information is used and the process of our work. This policy may change without notice, so please check back periodically.
a. Registration Information
When you register as an member we collect all the information you enter. This includes your own name, company name,contact ways etc. Membership statistics are derived from members' registration information, however no specific member is named or referred to in the resultant statistical reports. Statistics are generally used to classify our members by, for example, industry and country. This information may be used to target our registered members for new services and promotions. Your e-mail address may be used to contact you regarding new services and products in which you may be interested.
b.Security Meastures
All your information including account information and profile is protected.No data transmission over the Internet can be guaranteed to be perfectly secured. however,we try our best to protect your personal information, we cannot ensure or guarantee the security of any information you transmit to us and you do so at your own risk.

Shipping and Tracking
You will receive an email with your order confirmation number and your shipping tracking number. With this tracking number you can track the progress or your purchase.
Depending on the shipping address, items will reach customers between 5-10 days, on rare case the shipping can take up to 14 days. We usually ship the order within 1 – 2 days of receiving the payment. We strive to ensure all purchases arrive speedily and in good condition.

Return Policy

Return/exchange are only allowed for the items which are defective or damaged when receive. If the items do not fit,exchange need pay some money,so please make sure choose right size.
Return request must be no later than 30 bunisess days from the day you received it. Buyer is responsible for the shipping charges to return.if you want to return,please contact us at first.You must get a Return Authorization code and the return address from us before sending anything back.The package you send to us should have this code enclosed. You must email us with a tracking number after your product has been sent out when we pick up the returns,we will be looking for your tracking numbers. The product is subject to final inspection before your return is processed.
In every refund,a 15% restocking fee will be deducted.And the shipping fee can't be returned.

Package
Each tiffany product will come with Tiffany & Co. blue pouch, box,card and gift bag. A free Tiffany&Co Anti-tarnish Silver Polishing Cloth will come with each order.

Parcel

The parcel need to be signed for. So please track your parcel online timely. If the parcle was shipped fail ,it will be reutrned to us. If reshipping ,customer need to pay shipping fee again. If you don't want reshipment ,you need to pay restocking fee ,and shipping fee can not be returned.

Cancel order

If you want to cancel your order, please contact us as soon as possible. Since we ship quickly, it may not be possible to stop your order timely,if so,the shipping fee and restocking fee will be deducted from the refund amount.